Last updated: 11 September 2026
This Shipping & Delivery Policy applies to orders placed through https://crofame.com, operated by Crofame Ltd.
1. Delivery Areas
We currently deliver to addresses within the United Kingdom.
If international delivery is available for a particular product, the available destinations and delivery charges will be shown at checkout.
We reserve the right to restrict delivery of certain products to particular locations.
2. Delivery Options and Charges
Available delivery methods and charges will be displayed during checkout before you place your order.
Delivery charges may vary depending on:
- delivery destination;
- parcel size and weight;
- delivery method selected;
- product type;
- any special handling requirements.
You will be shown the total delivery cost before completing your purchase.
UK distance-selling rules require businesses to provide customers with information about delivery arrangements, costs and expected delivery times before an order is placed.
3. Processing Times
Orders may require processing before dispatch.
Estimated processing times may be shown on the relevant product page.
Personalised, handmade, made-to-order or custom products may require additional preparation time.
Where applicable, we will provide an estimated dispatch or delivery timeframe before or after your order is confirmed.
4. Delivery Times
Delivery times shown on Crofame.com are estimates unless we expressly agree a specific delivery date with you.
Under UK distance-selling rules, goods should normally be delivered within 30 days of the contract being made unless another delivery period has been agreed with the customer.
If we become aware of a significant delay, we will take reasonable steps to contact you.
5. Order Confirmation and Dispatch
After placing an order, you will receive an order confirmation using the contact details provided during checkout.
Where available, we may also send a dispatch confirmation and tracking information.
Please check that your:
- name;
- email address;
- delivery address; and
- other order information
are correct when placing your order.
6. Incorrect Delivery Information
You are responsible for providing an accurate and complete delivery address.
If you notice an error, contact us as soon as possible at:
office@crofame.com
We cannot guarantee that an address can be changed once an order has been dispatched.
Additional delivery charges may apply where a parcel has to be resent because incorrect or incomplete delivery information was supplied.
7. Delayed Deliveries
Occasionally delivery may be affected by circumstances outside our reasonable control, including:
- courier disruption;
- severe weather;
- transport disruption;
- customs delays;
- public holidays;
- industrial action;
- events affecting our suppliers or fulfilment partners.
Where possible, we will provide updated information about significant delays.
Nothing in this section affects your statutory consumer rights.
8. Lost or Missing Parcels
If an order has not arrived within the expected delivery period, please contact us at:
office@crofame.com
Please provide:
- your name;
- order number;
- delivery address.
We may need to investigate the delivery with the courier before arranging an appropriate remedy.
9. Damaged Deliveries
If a product arrives damaged, please contact us as soon as reasonably possible.
Where helpful, please provide:
- your order number;
- photographs of the item;
- photographs of the packaging;
- a description of the damage.
We will deal with faulty, damaged or misdescribed goods in accordance with your statutory rights and our Returns & Refunds Policy.
10. Failed Delivery Attempts
If nobody is available to receive a delivery, the courier may:
- leave the parcel in an authorised safe place;
- deliver it to a neighbour where appropriate;
- take it to a collection point; or
- attempt delivery again.
Please follow the instructions provided by the courier.
11. Personalised and Made-to-Order Products
Personalised or made-to-order products may have longer processing and delivery times than standard stock items.
Any estimated production or dispatch period should be shown on the relevant product page or communicated to you before fulfilment.
12. International Orders
Where international delivery is offered, customers may be responsible for import duties, customs charges or local taxes imposed by the destination country unless we expressly state otherwise.
Any applicable Crofame delivery charge will be shown at checkout.
13. Returns
Delivery and return arrangements are separate.
For information about cancellations, returns and refunds, please see our Returns & Refunds Policy.
For eligible online cancellations, UK rules generally require the seller to refund the cost of the standard outbound delivery option, although additional amounts paid for premium delivery do not normally have to be refunded.
14. Contact Us
For questions regarding shipping or delivery, contact:
Crofame Ltd
Registered office: London, United Kingdom
Company number: 16776271
Email: office@crofame.com